Return & Refund Policy

At Lone Oak Coffee Co., we take pride in providing freshly roasted, specialty-grade coffee and quality products. Your satisfaction matters to us, and we want you to feel confident shopping with us.

If something isn't right with your order, we're here to help. Please review our return and refund guidelines below.

Coffee Products

Purchased Directly from Lone Oak Coffee Co.

Because coffee is a perishable food product, all coffee sales are final. We do not accept returns or exchanges based on personal taste or preference.

However, if your coffee arrives damaged, is defective, or you receive an incorrect item, please contact us within 30 days of delivery. We'll review the issue and work with you to make it right through a replacement, refund, or other appropriate resolution.

We may request your order number and photos to help resolve the issue.

Purchased from a Third-Party Retailer

Coffee purchased from grocery stores, cafés, markets, or other third-party retailers is subject to the return and refund policies of the original retailer.

While we cannot issue refunds for purchases made through third-party retailers, we may, at our discretion, offer a replacement product when there is a verified product quality issue.

To request assistance, please contact us within 30 days of purchase and provide an itemized receipt showing proof of purchase. We may also request photos of the product.

Replacement requests without proof of purchase may not be approved. We encourage customers to contact the original retailer for refund or exchange options.

Apparel & Wearables

We accept returns or exchanges on eligible apparel within 30 days of delivery, provided the items are:

• Unworn, unwashed, and in their original condition.

• Free from stains, odors, or other signs of use.

• Accompanied by proof of purchase.

If your apparel arrives damaged, defective, or incorrect, please contact us within 30 days of delivery. We may request photos to help us evaluate the issue.

We cannot accept returns of clothing that has been worn, washed, or damaged after delivery, unless otherwise required by applicable law.

Non-Coffee Products & Accessories

We accept returns or exchanges on eligible non-coffee merchandise, including coffee accessories and equipment, within 30 days of delivery.

To qualify for a standard return, products must be unused, in their original condition, and include all original components and accessories.

If an item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery so we can help resolve the issue. We may request photos of the item and its packaging.

We do not accept returns of used products that are in proper working condition, unless otherwise required by applicable law.

How to Request a Return or Exchange

To request a return, exchange, or assistance with an order, please contact our Customer Support Team through our website's contact page.

Please include:

• Your name and original order number.

• A brief description of the issue or reason for your return.

• Photos of the product or packaging, if damaged or defective.

• Your current shipping address, if a replacement is requested.

Our team will review your request and provide instructions for the next steps.

Please do not ship items back without first contacting us and receiving return authorization.

Refunds

Once we receive and inspect an approved return, we'll notify you of the refund decision.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are nonrefundable for standard returns unless otherwise required by law.

If we shipped an incorrect item or your product arrived damaged or defective, we will cover reasonable return shipping costs when a return is necessary.

Return Shipping

For standard returns of eligible apparel and non-coffee products, customers are responsible for return shipping costs unless otherwise stated.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

If a return is due to an error on our part or a verified product defect, we will provide return shipping instructions at no additional cost to you.

In-Person Returns

Our roasting facility is not a traditional retail storefront. Returns and exchanges must be arranged with our Customer Support Team in advance.

Please do not bring items to our roasting facility without prior authorization.

Additional Information

We reserve the right to decline returns or exchanges that do not meet the conditions outlined in this policy, subject to applicable law.

Nothing in this policy limits any rights or remedies customers may have under applicable consumer protection laws.

Lone Oak Coffee Co.
290 Airport Road
Winchester, VA 22602

For questions about an order, returns, or exchanges, please contact us through our website.